Shipping & Delivery Policy

1. Purpose of This Policy

This policy explains how products are shipped and delivered when purchased on Gephra Sustaina. Because this platform connects independent vendors and buyers, shipping timelines, methods, and fees depend on each vendor, product type, and destination. Our goal is simple: clarity, fairness, and sustainability-aligned logistics.

2. Multi-Vendor Marketplace Structure

Gephra Sustaina does not own most listed products. Each vendor:

• •ships their own orders,
• •sets delivery methods and fees,
• •and manages parcel handover to the buyer.

If a customer purchases from multiple vendors in one cart, shipments may arrive separately.

3. Shipping Methods

Depending on vendor configuration and destination, the following options may be available:

• •Standard shipping (local and regional delivery)
• •International shipping (where enabled)
• •Eco-delivery partners (electric vehicle/bike networks where offered)
• •In-store pickup (if vendor enables pickup locations)
• •Freight or pallet shipping (for large B2B orders)

Each method and cost will be shown at checkout.

4. Delivery Timelines

Delivery times vary by vendor, country, courier, and product category. Every product page displays:

• •estimated dispatch time,
• •estimated delivery window,
• •and vendor processing periods.

While most orders ship within vendor-defined timelines, delays may happen due to customs, weather, local transport realities, or sustainability-focused slower transport choices.

5. Shipping Fees

Shipping fees are:

• •calculated per vendor,
• •visible before checkout,
• •and are set by vendors or logistics providers.

International duties or import taxes may be charged by destination authorities and are the buyer's responsibility unless stated otherwise.

6. Tracking Information

Where possible, customers will receive tracking links or courier details. For vendors using manual or local delivery, status updates may come as:

• •"In transit,"
• •"Out for delivery," or
• •"Ready for pickup."

7. In-Store Pickup (Optional Feature)

If enabled by a vendor, customers may choose local pickup. Pickup details will include:

• •location address,
• •operating hours,
• •and ID verification requirements.

Unclaimed orders may be cancelled per vendor policy.

8. Eco-Friendly Shipping Promise

We encourage vendors to choose:

• •electric or hybrid delivery partners,
• •consolidated shipments,
• •and sustainable packaging.

Products may show green delivery badges where applicable.

9. Failed Delivery & Re-delivery

If a delivery attempt fails due to:

• •incorrect address,
• •no customer response,
• •customs refusal,
• •or unclaimed pickup,

vendors may charge re-delivery fees or cancel the order with partial refund depending on the case.

10. Damaged, Lost, or Missing Goods

Customers must report delivery issues through their account order page. Vendors may request photos or courier notes. If a parcel is confirmed lost or damaged, the vendor must replace or refund the item.

11. Vendor Shipping Responsibility

Vendors must:

• •clearly define delivery zones,
• •dispatch within stated timelines,
• •use correct packaging,
• •and maintain proof of shipment.

Failure to meet standards may result in payouts being withheld.

12. Cross-Border Compliance

Cross-border orders may involve:

• •customs forms,
• •duties,
• •delays,
• •or VAT reverse-charge scenarios (B2B).

Buyers are responsible for confirming import legality.

13. Contact Support