Our Policies
Transparency and accountability are core to our marketplace. Here you'll find all our policies covering legal requirements, privacy protection, and our commitment to sustainable and ethical business practices.
Legal Policies
These policies govern the legal aspects of using our platform, including terms of service, privacy protection, and transactional policies.
Privacy Policy
Learn how we collect, use, store, and protect your personal information when you use our platform.
Read Privacy Policy →Terms of Service
Platform usage rules, vendor responsibilities, customer rights, and legal boundaries for all users.
Read Terms of Service →Refund Policy
Returns, refunds, and exchanges for purchases made through our multi-vendor marketplace.
Read Refund Policy →Shipping & Delivery Policy
How products are shipped and delivered, including timelines, fees, and eco-friendly options.
Read Shipping Policy →Sustainability & Ethical Policies
Our commitment to sustainable and ethical business practices across our supply chain, from responsible sourcing to environmental transparency.
Responsible Sourcing
Ethical sourcing standards protecting communities, workers, and ecosystems.
Read Policy →Anti-Greenwashing
Preventing misleading environmental claims and ensuring transparency.
Read Policy →Environmental Claims & Verification
Standards for environmental claims, verification requirements, and transparency.
Read Policy →Vendor Sustainability Disclosure
Requirements for vendors to disclose accurate sustainability information.
Read Policy →Ethical Labor & Fair Trade
Standards for fair wages, safe working conditions, and ethical trade practices.
Read Policy →Packaging & Waste Reduction
Guidelines for sustainable packaging and waste reduction practices.
Read Policy →Carbon Impact & Reporting
Transparency around carbon emissions and climate impact reporting.
Read Policy →Circularity & Product End-of-Life
Practices for product reuse, repair, recycling, and circular economy principles.
Read Policy →Additional Policies
Newly published policies are listed here for direct access.
Questions About Our Policies?
If you have questions about any of our policies or need clarification, please don't hesitate to contact us.
Email: support@gephra.com
Gephra Ltd, Rwanda